Dear Elliott,
As the holiday season gets into full swing, I can’t help but feel immense gratitude for the employees who are working tirelessly in service roles. From grocery stores and restaurants to hospitals and delivery services, these individuals are keeping things running while many of us are focused on celebrating. How can we show our appreciation and thank them properly during such a busy time?
Sincerely
-Grateful Customer
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Dear Grateful Customer,
The holiday season is a time for reflection, and one of the things we often overlook is just how much we rely on the dedication and hard work of service employees during this busy period. Whether they’re working the front lines in retail, handling customer service calls, delivering packages, or caring for patients in healthcare settings, these individuals are making our holiday season brighter—and often sacrificing their own time to do so.
Here’s how we can show our appreciation:
1. A Simple "Thank You" Goes a Long Way
One of the easiest and most impactful things we can do is offer a sincere "thank you" to those working during the holiday season. Whether it’s your barista, a store clerk, or a delivery driver, acknowledging their effort with gratitude shows that we see and appreciate their hard work. It only takes a moment, but it can truly lift someone’s spirits during a hectic time.
2. Offer Kindness in Every Interaction
Service employees often bear the brunt of holiday stress. With long hours and high demands, they’re under pressure to meet everyone’s needs—sometimes without the recognition they deserve. Offering a kind word, a smile, or a bit of extra patience can make a world of difference. Small gestures of empathy remind them that their work is valued and appreciated.
3. Support Local and Tip Generously
If you have the opportunity, consider supporting local businesses and tipping generously this season. Many service employees rely on tips, especially during the holidays, and a little extra can go a long way. Whether it’s at your favorite restaurant or for the person delivering your holiday packages, show your gratitude through your generosity.
4. Share Your Appreciation Publicly
If you have an especially positive experience with a service employee, take a moment to acknowledge it publicly. Write a review, leave a positive comment on social media, or tell their manager about their exceptional service. Highlighting their dedication not only gives them recognition but can also positively impact their career and morale.
5. Extend Compassion and Understanding
The holiday rush can lead to mistakes, delays, and frustrations, but it’s important to remember that service employees are doing their best in often overwhelming circumstances. Extending compassion when things go wrong—rather than frustration—can create a more positive experience for everyone involved. Your understanding may just be the gift they need this season.
This holiday season, let’s take a moment to thank the unsung heroes who make our celebrations smoother and more joyful. From the cashier who helps with our last-minute shopping to the nurse who provides care while we’re with our families, these individuals are an essential part of our holiday experience. Show them gratitude, kindness, and patience—they deserve it more than ever.
To all the service employees working this season: Thank you for your hard work, your dedication, and your sacrifices. You are appreciated, and your efforts do not go unnoticed.
Bark the Norm!
Elliott, Chief Morale Officer @Break the Norm Leadership
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